Refund policy

Refund & Return Policy

At MenoMaca, customer satisfaction is important to us. Please read this policy carefully before placing an order.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or if you receive the wrong product, please contact us within 7 days of receiving your order at:

emsmassage01@gmail.com

To process your request, we may require:

  • Your order number.

  • A description of the issue.

  • Clear photographs showing the damaged, defective, or incorrect item.

Upon review and approval, we may, at our sole discretion, provide a replacement or issue a refund.

No Returns or Exchanges

Due to the hygienic nature of our products and for quality and safety reasons, we do not accept returns or exchanges once an order has been delivered.

We do not offer refunds or returns for:

  • Change of mind.

  • Dissatisfaction based on personal expectations or individual results.

  • Opened or used products.

  • Incorrect orders placed by the customer.

  • Sale items or promotional purchases.

  • Gift cards.

  • Delays caused by customs, weather conditions, local carriers, or circumstances beyond our control.

  • Packages marked as delivered by the shipping carrier.

Lost or Stolen Packages

Customers are responsible for providing accurate shipping information.

MenoMaca is not responsible for lost, stolen, delayed, or undeliverable packages resulting from:

  • Incorrect or incomplete addresses.

  • Refused deliveries.

  • Failure to collect a package.

  • Theft occurring after the package has been marked as delivered by the carrier.

International Orders

Customers are solely responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities. Such fees are non-refundable.

European Union Customers

Where required by applicable law, consumers located within the European Union may have certain statutory rights that cannot be excluded or limited by this policy. Nothing in this policy shall affect those rights.

Refund Processing

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Limitation of Liability

To the maximum extent permitted by applicable law, MenoMaca shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of our products, shipping delays, customs procedures, or any circumstances beyond our reasonable control.

By placing an order on our website, you acknowledge and agree to this Refund & Return Policy.

For any questions, please contact us at:

emsmassage01@gmail.com